Across every age · Cross-cutting library
Every purchase,
a protected right.
The 2019 Act made e-commerce answerable, banned the dark patterns built to trick you, and put a refund within reach — file online, free, no lawyer needed.
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1915
National Consumer Helpline —
complaint in your language
complaint in your language
2019New Consumer Act
3-tierDistrict · State · Nat'l
₹0Fee to e-file (low value)
13Dark patterns barred
From caveat emptor to consumer power
1986
First CPA
Consumer Protection Act creates three-tier redress forums.
2019
New CPA
Adds e-commerce, product liability and the regulator (CCPA).
2020
E-commerce Rules
Mandatory seller details, country of origin, grievance officer.
2022
Service charge
CCPA: restaurants cannot add service charge by default.
2023
Dark patterns
Guidelines bar 13 deceptive design tricks online.
2024
Greenwashing
Draft rules target false environmental marketing claims.
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Every snap in this journey, as a list · 50
- ◆
- Country-of-origin display
- Surrogate ads
- Overcharging remedy
- Hidden-fee disclosure
- Dual MRP
- Warranty enforcement
- After-sales service
- No lawyer needed
- Mediation option
- Timelines & costs
- Expiry & best-before
- Adulteration complaint
- Allergen labelling
- Telecom complaint (TRAI)
- Insurance ombudsman
- Drip pricing
- FSSAI licence check
- Greenwashing guidelines 2024
- Telecom Act 2023 — spam & DND
- False urgency / scarcity
- Consumer Protection Act 2019
- Six consumer rights
- Product liability
- CCPA powers
- Unfair trade practices
- Refund & return rights
- Fake-review ban
- Grievance officer (48-hr)
- Platform liability
- Quick-commerce & delivery rights
- 13 banned dark patterns
- Drip pricing & hidden fees
- Subscription traps & auto-renewal
- Misleading advertisements
- Greenwashing & false eco-claims
- No price above MRP
- Service charge is voluntary
- Repair / replace / refund
- Deficiency in service
- Recalls & unsafe products
- Reporting unsafe food
- e-Daakhil — Online Filing
- Jurisdiction by value
- RBI Ombudsman Scheme
- Unauthorised charges
- Spam, DND & the Telecom Act 2023
- Real-money gaming — the 2025 ban
- Coaching & ed-tech ad rules
- Fake reviews & paid endorsements
